Shipping Policy

Disclaimers

Please note that the condition of the package upon delivery is not grounds for a refund. Refunds will only be provided for containers that are leaking. Issues such as bent or dented packaging do not qualify for a refund. Thank you for your understanding.

Please note that orders through USPS can often be delayed. To best avoid any shipping delays/irregularities, we recommend selecting UPS for a small fee.

Damaged Items – Image Requirement

To be eligible for a refund or reshipment due to damage during shipping, customers must provide a clear image showing the condition of the item and its packaging as received. This helps us verify the issue and prevents fraudulent claims. We cannot process refunds or replacements without visual proof.

Order Processing Times

Our team strives to process shipment orders on the same day they were placed. Orders made Monday-Friday by 4PM can typically expect their order to be sent out on that same day.

There may be a 1-3 day lead time in rare instances. These instances can include:

• A product on backorder.
• A custom product (specific paint, etc)

Shipping Costs

Shipping costs vary on a multitude of factors including:

• Customer location
• Weight of package
• Amount spent on the order

We also run a promotion for first-time buyers. Free shipping on your first order through our site!

Please see the "local deliveries" tab for more information on this particular subject.

Returns, Changes and Cancellations

• Returns are accepted but on a product-to-product basis. Some items are not valid for return, such as custom paints. Please be sure to read the product details to ensure that said product is eligible for return.
• Order adjustments are allowed provided that the package has not already been processed and sent out for shipment. Calling our facility would be the best chance to get your order adjusted in time.
• The procedure for order cancellations will be similar to that of order adjustments. As long as the cancellation request is in time, we will honor the request.

Potential Service Interruptions

There can often be delayed shipping times caused by factors that are most often out of our control. When these things happen, it is understandably frustrating for both the customer as well as for ourselves. We ask that you remain patient while we try and ensure the delivery of your package, and understand that occasionally there are matters out of our control once the package is in the hands of the carrier.